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#MIAMI CENTURION LOUNGE PROFESSIONAL#

is required as the company will not pursue visa sponsorship for these positions. Light to moderate lifting may be required for certain job tasks.Īmerican Express is an equal opportunity employer.Įmployment eligibility to work with American Express in the U.S.Ability to work flexible shifts including nights, weekends, and holidays is essential.Adapt to an ever-changing environment and being resilient.Ability to utilize and switch from multiple technology platforms with ease.Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment.Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do.The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment.Must exhibit the utmost professionalism and maintain a positive attitude in all interactions.The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received.Exceptional communication skills, delighting the customer with every single interaction.Passion for servicing customers with proactive solutions.Airline, lounge or travel industry experience required, including reservation experience.

Minimum of 1 year recent experience servicing premium customers.Hours are subject to change due to business need.Ī successful candidate will possess the following qualifications:

Lounge Hours of operation are from 5:00AM – 10:00PM Monday - Sunday.

Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners.

Providing travel consultation and minimal reservation assistance.

Providing concierge and lifestyle recommendation.

Employing the Customer First philosophy in meeting customers’ needs and expectations.

Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty ultimately making loyal enthusiast out of the customer.

Being accountable and taking ownership of the customer’s experience from beginning to end.

Welcoming and providing access to our Card Members upon arrival at reception.

It is our duty to make Membership come to life every day. It is our mission to become essential to our Card Members by providing differentiated products and services. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members.

A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment.

Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand.

#MIAMI CENTURION LOUNGE PROFESSIONAL#

The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the Miami International Airport. Join Team Amex and let's lead the way together. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.Īt American Express, you’ll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company’s success. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. With the right backing, people and businesses have the power to progress in incredible ways.